Terms of Service

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Legal Notice

1. Agreement to Terms

These Terms of Service („Terms“) constitute a legally binding agreement between you („Customer“) and Nestro Hosting („Nestro“, „we“, „us“), governing your access to and use of our hosting services, website, and client portal.

By registering an account, placing an order, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms are governed by German law. In case of any dispute, the courts of Frankfurt am Main, Germany shall have jurisdiction.

2. Our Services

Nestro provides the following hosting and related services with primary infrastructure based in the European Union:

Game Server Hosting — Dedicated game servers for Minecraft, CS2, Rust, ARK and more
Web Hosting — Shared hosting with cPanel, SSD storage and free SSL
Domain Registration — Registration and management across 500+ TLDs
VPS Hosting — KVM-based Virtual Private Servers with full root access

Service Modifications

Nestro reserves the right to modify, suspend, or discontinue any service at any time with reasonable advance notice. Continued use of our services after any modification constitutes acceptance of the updated terms.

3. Account & Registration

Eligibility

You must be at least 18 years of age to create an account. By registering you confirm all information provided is accurate, complete, and up to date.

Account Responsibility

Provide accurate and complete registration information
Keep your account password secure and confidential
Notify us immediately of any unauthorized access
Not share your account credentials with any third party
Not create multiple accounts to circumvent restrictions

4. Payments & Billing

Pricing & Currency

All prices are listed in Euro (€) inclusive of applicable taxes unless stated otherwise. Nestro reserves the right to change pricing with 30 days advance notice to existing customers.

Payment Methods

Credit and debit cards (Visa, Mastercard)
PayPal
Bank transfer (SEPA)
Other methods as displayed in the client portal

Billing Cycle

Services are billed in advance on a monthly or annual basis. Invoices are generated automatically and sent to your registered email. Failure to pay within 14 days may result in service suspension.

Services suspended due to non-payment may be terminated and all data permanently deleted after 7 days. Nestro is not liable for any data loss resulting from non-payment.

5. Refund Policy

Web Hosting & VPS

New customers are entitled to a 14-day money-back guarantee on web hosting and VPS plans. Contact support within 14 days for a full refund. Does not apply to renewal payments.

Game Servers

Game server orders are eligible for a 48-hour refund period from the date of initial setup. Refunds are not available after 48 hours of activation.

Domains

Domain registrations and transfers are non-refundable once the domain has been registered due to the non-reversible nature of domain registration.

Non-Refundable Items

Domain registration and renewal fees
Renewal payments for any service
Services terminated due to Terms violations
Setup fees where applicable

6. Acceptable Use Policy

You agree to use Nestro’s services only for lawful purposes. The following are strictly prohibited:

Hosting, distributing, or transmitting illegal content of any kind
Launching DDoS attacks, port scanning, or any form of network abuse
Sending unsolicited emails (spam) or bulk messaging
Mining cryptocurrency without prior written consent from Nestro
Hosting malware, viruses, phishing pages, or hacking tools
Violating intellectual property rights of any third party
Reselling services without explicit written permission from Nestro
Attempting to gain unauthorized access to Nestro’s infrastructure

Violation of the Acceptable Use Policy may result in immediate service termination without refund and may be reported to relevant authorities.

7. Service Availability & SLA

Nestro maintains a 99.9% uptime SLA across all services. Scheduled maintenance windows will be announced at least 24 hours in advance and do not count against our SLA.

Service Credits

99.0% – 99.9% uptime — 5% service credit
95.0% – 98.9% uptime — 10% service credit
Below 95.0% uptime — 25% service credit

Service credits must be requested within 30 days of the incident and are applied as account credit, not cash refunds.

8. Termination

Termination by Customer

You may cancel services at any time through the client portal. Cancellation takes effect at the end of the current billing period.

Termination by Nestro

Violation of these Terms or Acceptable Use Policy
Non-payment of invoices after the grace period
Fraudulent activity or chargebacks
Actions that harm Nestro’s infrastructure or other customers
Legal obligation or court order

Data After Termination

Upon termination all associated data will be permanently deleted within 7 days. We strongly recommend maintaining regular backups of all important data.

9. Limitation of Liability

To the fullest extent permitted by law Nestro shall not be liable for any indirect, incidental, special, or consequential damages. Nestro’s total liability shall not exceed the total amount paid by you in the 3 months preceding the claim.

Disclaimer of Warranties

Our services are provided „as is“ and „as available“ without any warranties of any kind, either express or implied.

10. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany. Any disputes shall be subject to the exclusive jurisdiction of the courts of Frankfurt am Main, Germany.

Diese AGB unterliegen dem Recht der Bundesrepublik Deutschland. Gerichtsstand ist Frankfurt am Main.

Disclaimer of Warranties

Our services are provided „as is“ and „as available“ without any warranties of any kind, either express or implied.

11. Changes to These Terms

Nestro reserves the right to update these Terms at any time. We will notify you of significant changes by:

Sending an email to your registered email address
Posting a notice in your client portal dashboard
Updating the „Last updated“ date at the top of this page

Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms please contact us: